Forward Defects

Forward Defects


Purpose

Forwarding defects in Commnia ensure that the right users are informed and empowered to take appropriate actions, facilitating streamlined defect resolution and efficient collaboration among team members. This functionality enhances the overall defect management process, promoting effective communication and timely resolution of issues. 

Consideration

  1. The forwarded defect will be linked to the original item, which is shown under related items 

Steps

For example, A client creates a defect and assigns it to the builder. The builder can then forward the defect to the responsible user.

1. Access Defect List

Navigate to the menu bar icon and search Defects.




2. Select and Forward Defect

The defect list page displays all defects that have been assigned and their information.

Select the one you would like to forward by clicking on a defect from the list.
  • In the Assigned To field type the user or company name that you would like to forward the item to.
  • It is optional to add CC to inform the relevant users.
  • Click on Save or Save & Send to re-assign.
The forwarded defect will appear in the Related Items. 



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To learn more about managing defects click here.


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