New Defect

New Defect | Desktop



Here we will show you how to record and manage defects in Commnia.

Create a new defect, view existing, accept, complete, approve or reject defects. Assign defects and communicate with the relevant parties.


1. Accessing New Defect

From Commnia main menu, search Defects.

Navigate to New and select Defect from the dropdown. 



2. Create New Defect

  1. You can specify the Priority of this defect, giving the people involved an idea of how important the defect is to complete. 
  2. Enter the Due Date.
  3. Enter the Title of the defect.
  4. Enter the Location by typing or selecting from the drop-down list. If the location doesn’t exist, you can add it from this drop-down list.
  5. Type the Name of the Responsible User or Company, and then select from the list of options to assign the issue to this user/company.
  6. Type a Description of the defect.
  7. Navigate to Local Files to upload photos or documents from your local device or the register.
  8. Click Save or Save & Send to create the defect. The Save & Send option will email the relevant contacts about the defect.

It is optional to add CC to inform the relevant users. 
Users who have been copied will only have access to view the defect, they will not be able to edit or close the defect.
However, they can communicate via the chat log.  

When you need to create multiple new defects for a single user, click on the Save option. Once all defects have been created, you can create and send a report to this user listing all defects assigned to them.  



3. Chat | Work Log on Items

Click on one of the defects to view the details. Each defect contains a messenger style communication area, allowing the defect creator and owner to communicate on the defect. This may contain clarification questions or progress updates.  

  1. Navigate to Chat / Worklog tab
  2. Enter your comment to reply to the contact
  3. Click on Send message to update
  4. Click on Back to List to return to the defects list




Related Items shows you all dependant tasks that have been forwarded on to other users, by clicking on the subtask it will direct the user to view the related task.



Click here to learn how to create a related item. 


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