Commnia Inbox Category displays all email communication that has been sent out to users via Commnia Inbox.
Each email that is created will be logged directly on to the Category Folder in Commnia Inbox.
We will use Request for Information as an example but the steps will apply to any Category.
Click on the Request for Information heading.
Click on the Request for Information to see further details of the communication including the email history; even if it originated as a different document category.
Click on one of the emails to see further details or click on the Show all Responses + button to see each email communication.
You are able to reply, reply all and forward like regular mail service, however, Commnia Inbox gives you the ability to forward emails as part of an existing conversation, or as a new email (conversation).
There are other email options available by clicking on the Menu icon which will display the following.
Internal / Closed Notes - You can add notes to the email.
Close Topic – You will be prompted to write a close response which will only be visible by members of your company. Closing topics are category-specific, so if there are more than one category as part of the conversation (e.g. RFI and a Back Charge), closing one topic will not impact another if it is from a different category.
Print – This option will print the email as a formatted pdf document.
New Task – This will show a dialogue box where you can assign a task directly from the email message.