How to Review - RFI, Delay Notice, Extension of Time, Variation and Back Charge Register

Commnia Inbox Category displays all email communication that has been sent out to users via Commnia Inbox.

1. Review the RFI, Delay Notice, Extension of Time, Variation and Back Charge List

Each email that is created will be logged directly onto the Category Folder in Commnia Inbox.

We will use Request for Information as an example but the steps will apply to any Category.

Click on the Request for Information heading.

Click on the Request for Information to see further details of the communication including the email history; even if it originated as a different document category.

Click on one of the emails to see further details or click on the Show all Responses + button to see each email communication.

You are able to reply, reply all and forward like regular mail service, however, Commnia Inbox gives you the ability to forward emails as part of an existing conversation, or as a new email (conversation).

• As an existing thread: this option will link your email to the existing thread.
• As a new topic: this option will create your email as a new topic.
  

2. Additional Information

There are other email options available by clicking on the ellipsis icon '...' which will display the following:

Internal / Closed Notes - You can add notes to the email.

Close Topic – You will be prompted to write a close response which will only be visible by members of your company. Closing topics are category-specific, so if there are more than one category as part of the conversation (e.g. RFI and a Back Charge), closing one topic will not impact another if it is from a different category.

Print – This option will print the email as a formatted pdf document.

New Task – This will show a dialogue box where you can assign a task directly from the email message.

To learn more about assigning a Task click here.

Add Recipient - This allows you to add another contact to the existing email as well as all-new correspondence for this thread. 

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