How to Contact Commnia Support
Purpose
When you encounter any issues or need assistance with Commnia, our dedicated support team is ready to help you every step of the way. Here are multiple ways to connect with us and get the support you need:
- Sending an email to our support team: support@commnia.com
- Calling support on (+612) 9571-5540
- Submitting a support ticket
- Commnia Knowledge Base
- Commnia Screen Share
- Use our live chat to connect with a support team member
Steps
1. Submit a Support Ticket
The most convenient and efficient way to seek support is by submitting a support ticket. Simply send an email to our support team at support@commnia.com, providing a clear description of the issue you're facing. Our team will promptly review your ticket and provide you with the necessary assistance.
- Navigate to the top right of the screen, click the help button
- Select Submit a Support Ticket from the drop-down menu
A new email window will appear with support@commnia.com prefilled via your email account.
1. Simply enter a description of your issue and attach the relevant pictures or files.
2. Submit your request by clicking send and someone from our support team will get to you shortly.
2. Calling Support
If you prefer a more direct approach, you can reach our support team by calling (+612) 9571-5540. Our knowledgeable support agents will be available to address your concerns and provide immediate assistance over the phone.
3. Commnia Knowledge Base
Explore out comprehensive knowledge base, packed with helpful articles and guides, to find answers to commonly asked questions. Accessible 24/7, the knowledge base is a valuable resource for self-help and troubleshooting.
To access the Knowledge Base, click on Commnia Knowledge Base.
A new window will open, type the topic into the Search field. All articles that contain the keyword with your topic will be available to view. Simply click on the article heading to open the page.
4. Commnia Screen Share
For technical issues, Commnia Screen Share is a great way to provide the support team member, access to your screen so they have the ability to see the issues, offer guidance and resolution in real-time.
To see how to launch screen share please click here
5. Live Bot/Chat
Click on our Live Bot icon from the main menu.
A prompt box will appear at the bottom of your page, it will present a Chat with Nia/Commnia Support and Submit a ticket option.
Chat with Nia
You can ask our chatbot Nia simple questions found in our knowledge base and it will direct you to the right article.
Chat with Commnia Support
You have the option to Call or Chat.
You can choose to call us from here by filling out your details.
Alternatively, select Chat and simply complete details as prompted followed by clicking Start Chat.
Submit a ticket
Once you have entered the required fields and Submit, our customer support team will promptly review your ticket and ensure the necessary support is provided.
Rest assured that we are committed to providing you with exceptional support and resolving any issues you may encounter promptly.
Whether it's through submitting a support ticket, calling our support line, accessing the knowledge base, using screen sharing or chatting with us.
We are here to ensure your experience with Commnia is smooth and successful.
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