How to View and Update Your Profile in Commnia | My Profile Settings

How do I view and update my profile? | Web

Quick answer: You can update your personal details, profile photo, email, mobile number, and email signature from the My Profile page.Only you can make changes to your own profile.

Interactive Demo

Idea
For the best experience hover over the bottom right of the demo and enter fullscreen mode

Click your profile icon (your initials) in the top right corner of the screen and select your name from the dropdown menu. A new page will open with your profile card.

Steps

1. Add or update your profile photo Click the pen icon on your profile card and select an image from your device to save it as your profile picture.

2. Edit personal details To update your First Name, Last Name, Office Number, or Position, click directly into the field you wish to change and type your update. Click Save when done.

3. Update your email address Click Change next to your email address. A new page will open where you will need to enter your new email address twice. A confirmation box will appear — click Yes to proceed.

Commnia will send a verification email to both your new and old email addresses to confirm the change is authorised. Open the email sent to your new address and click Approve to complete the update.

4. Add or update your mobile number Enter your mobile number in the field provided. Commnia will send a PIN to your mobile via text message — enter this PIN to verify your number.

5. Update your email signature Paste your email signature into the signature field. You can copy it directly from your email client (such as Outlook). For best results, paste images and text separately.

Once you have made all your changes, click Save.

What to expect

Your updated profile information will be saved and reflected across the platform. Email and mobile number changes require verification before they take effect.

Common issues

Problem: You did not receive the verification email after changing your email address

Cause: The email may have been filtered to your spam or junk folder, or there was a delay in delivery
Fix: Check your spam folder and wait a few minutes before requesting a resend. If the issue persists, contact your System Administrator

Problem: You did not receive the SMS PIN to verify your mobile number

Cause: The number may have been entered incorrectly, or there is a carrier delay
Fix: Double-check the number entered and try again. If the issue continues, contact your System Administrator

Also known as

Edit profile, update personal details, change email address, change mobile number, profile photo, email signature, my account, user profile



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