How to Uninstall Commnia Outlook Add-In | Users & Administrators

See steps on how to remove Commnia Add-in from your Outlook for both Users and IT System Administrators

Please note the update may take up to 24 hours to appear for users. No installation is required by the user.

However, it is important that both organisations and users remove the previous version to ensure proper functionality.

Users

Open Outlook and Right Click Commnia Plug-In Icon

Click on the Customize the Ribbon option

In the Add-ins section on the left, select BTOffice OutlookPlugin and click Go

Check the box to the Add-in you want to remove and click OK at the right

Navigate in your preferred browser to https://aka.ms/olksideload. this will open up Outlook web and will load the Add-Ins Dialog Box

Select my Add-Ins and in the Custom Add-ins section

Find the Commnia Outlook Addin

Click on the elipsis (...) and Select Remove

This will completely remove the Add-In

Removing an add-in deployed via M365 Admin Center takes it away from all users it was assigned to.

Users might need to restart Outlook for changes to appear.

Some add-ins installed by users individually might have to be removed by them directly in Outlook settings.

Go to the Microsoft 365 Admin Center and sign in with admin credentials.

In the left menu, click Settings → then choose Integrated apps.

If you don’t see “Integrated apps,” expand the menu by clicking Show all.

You’ll see a list of apps deployed across your organisation.

Find the Outlook add-in you want to remove.

You can search by name in the search bar.

Click the app’s name to open its details.

Click Remove (or Remove app).

Confirm the removal in the pop-up dialog.

Done. The add-in will no longer appear in Outlook for your users.