Quick answer: Go to the Project Register, open your project's Settings, then enable the Site Manager email notification and activity report options under the Settings tab and click Save. Assignees and referenced users will then receive automatic email updates when items change.

Applies to: Module: Site Manager | User roles: System Administrator | Plans: All

Before you begin

• You must be a System Administrator to access the project notification settings menu described in these steps.
• Two notification types are available:
  • Site Manager email notification — notifies assignees immediately when an issue status is updated or any changes are made to it.
  • Site Manager Activity Report — a scheduled summary email sent to all users assigned or referenced in Site Manager items. You can configure how often this is sent out.
• If you disable the Activity Report option, you will need to manually email a summary report of all defects by company to ensure they are addressed.

Steps

1. Go to the Project Register

Navigate to the Project Register from the main menu.

2. Select your project and click Settings

Find your project in the list, select it, then click the Settings option for that project.

3. Enable or disable notifications under the Settings tab

Under the Settings tab you can specify project-specific notification settings. Enable the Site Manager email notification toggle to notify assignees when an issue status is updated or changes are made. Enable and configure the Site Manager Activity Report to set how often the summary email is sent to all assigned or referenced users.

4. Save your changes

Once you have configured your notification preferences, click Save to apply the settings.

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What to expect

Participants in Site Manager items will receive an email notification at the address associated with their account. Clicking the link in the email will take them directly to their relevant Site Manager items in Commnia.

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Troubleshooting

Problem: The Settings menu is not visible when I open the project.
Cause: Your account does not have System Administrator permissions.
Fix: Contact your Commnia System Administrator and ask them to either adjust your role or make the notification changes on your behalf.

Problem: Assignees are not receiving notification emails after saving the settings.
Cause: The notification emails may be landing in recipients' spam or junk folders, or the user's email address may be incorrect in their Commnia profile.
Fix: Ask recipients to check their spam folder and whitelist Commnia's sending domain. Verify that each user's email address is correctly entered in their Commnia account profile.

Problem: The Site Manager Activity Report is not being sent at the expected frequency.
Cause: The report frequency setting may not have been saved correctly, or it may have been left disabled.
Fix: Return to Project Register > Settings and confirm the Site Manager Activity Report option is enabled and the desired frequency is selected, then click Save again.

Related

• How to Enable Site Manager Notifications from Site Manager
• How to Add Non Conformance to ITP
• Site Manager Category | Create New Issue Types
• Defect and Issue List | Desktop
• Uploading Project Locations to Site Manager

Also known as

turn on site manager notifications, enable site manager emails, site manager activity report, defect notifications, NCR notifications, project notifications, site manager email alerts, how to get notified of site issues, enable defect email updates, non-conformance report notifications