How to Contact Commnia Support

When you encounter any issues or need assistance with Commnia, our dedicated support team is ready to help you every step of the way. Here are multiple ways to connect with us and get the support you need:

• Sending an email to our support team: support@commnia.com
• Calling support on (+612) 9571-5540 
• Submitting a support ticket
• Commnia Knowledge Base
• Commnia Screen Share
• Use our live chat to connect with a support team member
  

The most convenient and efficient way to seek support is by submitting a support ticket. Simply send an email to our support team at support@commnia.com, providing a clear description of the issue you're facing. Our team will promptly review your ticket and provide you with the necessary assistance. 

Live Chat 

Navigate to the top left of the screen and click on the menu, click on Support

Select Live Chat, enter your message and select the department.

A live attendant will answer to help you with enquiry.

Ticket

A new email window will appear with support@commnia.com prefilled via your email account.

Simply enter a description of your issue and attach the relevant pictures or files.

ubmit your request by clicking send and someone from our support team will get to you shortly. 

Commnia Knowledge Base

Explore out comprehensive knowledge base, packed with helpful articles and guides, to find answers to commonly asked questions. Accessible 24/7, the knowledge base is a valuable resource for self-help and troubleshooting. 

To access the Knowledge Base, click on Knowledge Base.

A new window will open, type the topic into the Search field. All articles that contain the keyword with your topic will be available to view. Simply click on the article heading to open the page.

Calling Support 

If you prefer a more direct approach, you can reach our support team by calling (+612) 9571-5540.
Our knowledgeable support agents will be available to address your concerns and provide immediate assistance over the phone. 

Rest assured that we are committed to providing you with exceptional support and resolving any issues you may encounter promptly. 

Whether it's through submitting a support ticket, calling our support line, accessing the knowledge base, using screen sharing or chatting with us. 

We are here to ensure your experience with Commnia is smooth and successful.

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