How to Close an Email Topic

How to Close an Email Topic

When an email topic is no longer required, only the sender has the ability to close it. Closing topics are category-specific, if there are multiple categories part of the conversation, closing one topic will not impact another if it's from a different category. 

From Home, select Inbox.

Select the email that you wish to close. 

Tap the ellipsis "..."

Select Close Topic.

You will need to enter a reason in the Close response, and tap Close.

A success prompt will appear.

The green tick indicates that the email has been closed, and the Closed status will appear in the email.