How to Add Authorisation Templates to the Inbox Email

How to Add Authorisation Templates to the Inbox email


You may set up the email's authorisation section as a standard preamble so it will generate the information on future emails, for example, EOT and other claims.


  1. The Template setup must be complete by a Commnia Administrator


1. Create Template

On the far right, click the cog and it will take you to control panel.

Click Inbox and select Custom Templates.

Enter the Inbox Category and Topic Name and Description and click Save.

2. Apply Custom Template to an Extension of Time

  • Create a new email
  • Select Delay Notice from the category list
  • From the Addons menu, select Authorisation
  • Click on View Custom Template for Description to view the template we created above
  • Select by clicking on the checkbox and Add.

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