How do I activate a deactivated user account?

Quick answer: Deactivated user accounts can be reactivated from Contacts.

Toggle the Active filter to find the deactivated user, then activate their account from the ellipsis menu.

Navigate to the Main Menu and click Contacts under Communication

Toggle the Active button to display deactivated contacts

Search for the user by Name, Trade, or Company if needed

Click the ellipsis "..." icon next to the contact's name

Select Activate Account

The user's account will be reactivated and they will return to your active contacts list. They will regain access to Commnia based on their existing permissions.

Problem: The user is not appearing in the deactivated contacts list Cause:

The Active toggle may not have been switched, or the user may be under a different company or trade or email

Fix: Confirm the Active toggle is turned off to show deactivated users, then search by Company or Trade to narrow the results

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