Create Custom Inbox Description Templates

Create Custom Inbox Description Templates

Commnia lets you create custom templates for your description in emails saving you time writing generic or standard messages.

Each Custom Template is associated with a Document Category.

1. Navigate to Inbox Templates

To edit or create Inbox custom templates, login to your Commnia account and from the main menu click on Communication and from the drop-down menu click on Inbox Categories (Folders).

Alternatively, you can access the templates via the control panel.

2. View Inbox Templates

To view any existing templates, click on the Custom Templates tab.

You can filter the templates displayed by;

Category Name by typing it or clicking on the Document Category dropdown list.

Search by any Keyword.
You can view the details of the template by dropping down the open menu.


You can have as many templates as you like for each document category.

3. Edit Inbox Template

To edit the template that is currently selected: Click on Edit.

  1. Modify the document category if necessary.
  2. Modify the subject Topic Name if necessary.
  3. Edit the Template Description.
  4. Click Save to save your changes.

4. Create a New Custom Template

To create a new template: Click New from the menu bar.

The following screen will appear.

  1. Select the Document Category this template is exclusively used for from the drop-down list or by typing into the box.
  2. Enter the Topic Name of the template that can be easily identified when creating emails, ie. Authorisation, latest drawings, further documentation, client acceptance etc
  3. Enter the Template Description message. Fill in the details to be included in the email body when this custom template is selected. This field is HTML formatting which allows you to format the font, use bullet points & hyperlinks. You can copy and paste from any Html formatted document including emails, word documents or websites.
  4. Click Save to successfully create a new template.

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