The new way to manage all your company and project-related communication.

1. Overview

All communications are stored within a single repository giving you complete transparency of your project.

Login to your Commnia account and select your project.

Navigate to the menu bar icon and click Inbox under Communication. 

Inbox Features

• Attach hundreds of documents, no matter how big, all within the one email.
  
• Attach documents from Commnia Drive, the Document Register or from your computer files.
  
• All recipient responses will be automatically registered in the Commnia Inbox, users do not have to log into Commnia to respond.
  
• Category email templates ensure all required information is entered, e.g. a delay notice form will include the delay duration period and reason for delay.
  
• Inbox Registers: In-built registers for every category to easily monitor days remaining/outstanding.
  
• Our Doc Numbering system follows the sequence for company sent and Reference number is unique to the email.
• Category Changes: Send new responses based on a new category, e.g. changing an RFI to a Delay Notice. To eliminate any confusion, we make sure that you will always be able to see where these categories originated from by viewing previous responses when you select the email.
• Design collaboration and documents can be discussed, approved and rejected all from Commnia Inbox. If approved, these documents can be automatically populated to your document register straight from your inbox.
  
• Include the Contract Clause to each category relevant to the project
  
• Include standard templates for each category to include in the document description.
  

2. Viewing Emails

Click on a category to filter your Inbox results.

Every email message is classified under a document category to make it easier to find important project information.

3. Conversation Trails

4. Responding/Forwarding

You are able to reply, reply all and forward like regular mail service, however, Commnia Inbox gives you the ability to forward emails as part of the conversation, or as a new email (thread/conversation).

1. To keep what you are forwarding in the same topic, click on ‘Forward’ and then Add to Existing Thread.
   
2. To forward as a completely new email, and start a new topic click on Forward and then Create New Thread or Conversation.
   

5. Other Email Options

Add Recipient gives you the option to add a user to the original email communication if they were originally left out or if they’re new to the project.

Only the email sender can add other recipients to the email. 

There are other email options available by clicking on the ellipsis '...' icon which will display the following.

1. Internal/Closed Notes – You will be prompted to write a close response which will only be visible to members of your company
   
2. Close Topic - Change the status of the email to closed.  Closing topics are category-specific, so if there is more than one category as part of the conversation (e.g. RFI and a Delay Notice), closing one topic will not impact another if it is from a different category
   
3. Print Email 
   
1. Print Document - will convert the email to a print-friendly PDF document
   
2. Recreate and Print Document - select this option, if experiencing any printing issues
4. New Task - This will show a dialogue box where you can assign a task to a contact within the project
   

6. Download and View Attachments

1. Download – Click on a document to download it, click Select All or check the box of multiple documents and click Download to bulk download.
2. Click on the magnifying glass "View" icon to open the document viewer.
   

7. Filter Email

Emails can be filtered by a number of different search features.

You can create report based on the email list or if you have applied filters, you can choose to run the filtered list as a report by clicking on the report button.

The Register Report displays a pdf summary of the list of emails in the list.

The Cost Report displays a pdf summary of any costs related to the email category in the list.

9. Inbox View

Commnia Inbox has in-built registers for all construction documents, helping you to monitor days remaining/outstanding and stay on track.

Your inbox can be viewed in three different formats; the register view, inbox view, or classic register view. 

Regardless of which view you use, the email itself with all details and attachments will be displayed on the right-hand side.

The Inbox View displays emails similar to most email providers displaying the sender, subject and received date.

The register view and classic register view displays emails in a register format that includes information such as document category, due dates and status. They will display the first email sent for that subject.

Classic Register view is best for those working on a wider screen.